Customer Service Representative - Advanced Materials
Employment Type: Full-Time | Business Unit: Advanced Materials | Department: Customer Service| Location: New York/Remote
About WeylChem
WeylChem is a global specialty chemicals company providing innovative chemical solutions, advanced manufacturing capabilities, and reliable supply chain services to customers across a diverse range of industries. Our Advanced Materials Business Line focuses on developing, manufacturing, and commercializing high-performance specialty chemicals for demanding applications in aerospace, electronics, advanced composites, and high-performance industrial markets.
Our product portfolio includes cyanate ester resins, aromatic amine curing agents, specialty crosslinkers, and other advanced chemical intermediates used in high-performance material systems. With manufacturing and commercial operations spanning Europe, North America, and Asia, WeylChem combines technical expertise, global production capabilities, and customer-focused service to support the evolving requirements of the advanced materials industry.
Position Overview
WeylChem is seeking a detail-oriented and proactive Customer Service Representative – Advanced Materials to support the continued growth of our Advanced Materials Business Line.
This position will play an important role in managing customer orders, coordinating domestic and international shipments, supporting commercial activities, and ensuring effective communication between customers, sales teams, manufacturing facilities, and logistics partners.
The successful candidate will work closely with our commercial and operational teams to provide reliable and responsive service to customers in the aerospace, electronics, and specialty chemicals industries.
This role requires strong organizational capabilities, attention to detail, and the ability to manage multiple priorities within a dynamic international business environment.
Key Responsibilities:
- Customer Service & Order Management
- Serve as a primary point of contact for customer inquiries regarding purchase orders, product availability, shipment schedules, and delivery status.
- Manage customer orders throughout the order-to-cash process, including order entry, confirmation, fulfillment, delivery, and invoicing.
- Create, maintain, and monitor sales orders, delivery documents, and invoices within SAP.
- Proactively communicate with customers regarding order status, anticipated delivery dates, and potential supply disruptions.
- Resolve order discrepancies, delivery issues, and customer inquiries in coordination with relevant internal departments.
- Maintain accurate customer records, pricing information, and order documentation.
- Logistics & Supply Chain Coordination
- Coordinate domestic and international shipments with manufacturing facilities, warehouses, freight forwarders, and logistics service providers.
- Work closely with WeylChem’s global manufacturing partners to monitor product availability, production schedules, and delivery commitments.
- Support import and export activities, including the preparation and coordination of commercial invoices, packing lists, and applicable shipping documentation.
- Monitor open orders, inventory availability, and shipment schedules to support timely and accurate deliveries.
- Collaborate with commercial and logistics teams to address supply chain disruptions and minimize delivery delays.
- Commercial & Sales Support
- Provide administrative and operational support to the Advanced Materials commercial team.
- Assist with the preparation and processing of customer quotations, pricing updates, and commercial documentation.
- Coordinate customer sample requests, including product availability, shipment arrangements, and associated technical documentation.
- Support the distribution of Technical Data Sheets (TDS), Safety Data Sheets (SDS), and Certificates of Analysis (CoA).
- Maintain customer order histories, commercial records, and sales-related information to support account management activities.
- Assist with monitoring customer forecasts, open orders, and anticipated demand.
- Support onboarding activities for new customers, including customer information requirements and order-processing procedures.
- Cross-Functional Collaboration & Process Improvement
- Collaborate with Sales, Supply Chain, Logistics, Finance, Quality, and Manufacturing teams in Germany to ensure efficient order fulfillment.
- Coordinate with international colleagues and production partners to resolve operational issues affecting customer orders.
- Support continuous improvement initiatives involving customer service processes, SAP workflows, and internal reporting.
- Identify opportunities to improve order accuracy, delivery performance, customer responsiveness, and administrative efficiency.
- Prepare order-management reports and customer service updates as required by the commercial team.
Qualification & Experience:
- Bachelor’s degree preferred in Business Administration, Supply Chain Management, Logistics, or a related field.
- Minimum of 2 years of experience in customer service, order management, logistics, sales support, or a related function.
- Experience in the specialty chemicals, manufacturing, industrial materials, or chemical distribution industries preferred.
- Experience working with SAP or a comparable enterprise resource planning (ERP) system, particularly for order processing and invoicing.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
- Familiarity with domestic and international shipping procedures and documentation is an advantage.
- Excellent written and verbal communication skills in English.
- Strong organizational skills with the ability to manage competing priorities and meet deadlines.
- Demonstrated attention to detail, problem-solving capabilities, and a proactive approach to customer service.
- Ability to work effectively with cross-functional teams and colleagues across multiple international locations.
Preferred Skills & Experience:
- Familiarity with SAP Sales and Distribution (SD), including sales order processing, delivery creation, and invoicing.
- Experience coordinating international chemical shipments and working with third-party logistics providers.
- Understanding of order-to-cash processes and customer account management.
- Experience supporting technical or industrial sales teams.
- Familiarity with specialty chemical documentation, including TDS, SDS, and CoAs.
- Experience working within a global manufacturing or distribution environment.
What we offer:
- The opportunity to join a growing Advanced Materials business serving technologically demanding global markets.
- Work closely with an international team, gain exposure to specialty chemical manufacturing and commercial operations, and contribute directly to strengthening long-term customer relationships.
- We value collaboration, accountability, professional development, and a commitment to delivering high-quality service.
- Collaborative work environment with short decision-making processes.
- Flat hierarchies, fast decision-making, and a family-like workplace culture.
- Attractive professional development and career growth opportunities.
- Flexible working hours.
Application
Take the next step in your career and apply today. We look forward to reviewing your application and discussing how you can make an impact at WeylChem. Please indicate your earliest available start date in your application.